Review management without the busywork.
One QR per location captures every customer's experience. Happy customers get a one-tap path to Google. Unhappy ones reach you privately — before they post a one-star online.
What review management with Starvo looks like
- Collect. Customers scan your QR, rate 1–5, and leave a short comment.
- Route. 4–5 star customers are invited to post on Google. 1–3 star customers send private feedback to your dashboard.
- Respond. One-click AI-drafted reply for any review. Edit, then send.
- Recover. Resolve issues with apology or discount emails. Track customer status (happy, at-risk, lost, recovered).
- Report. Weekly digest emails surface trends; monthly performance reports land on the 1st.
Compliance note: The Google review link is shown to every customer at every rating. Starvo never hides the public review path — that would violate Google's policy. We just make it more inviting for the customers who genuinely loved the experience.
Built for the businesses we serve
Restaurants
Turn the bill into a 5-star review machine.
Cafés
Receipt-bottom QRs and one-shot AI replies.
Hotels
Catch checkout complaints before TripAdvisor does.
Salons
Turn every blowout into a Google review.
Gyms
Member feedback loop that actually closes.
Clinics
HIPAA-aware feedback collection (anonymous by default).
Common questions
What is Starvo?
Starvo is a review management platform for local businesses. Customers scan a QR code, rate the business 1 to 5 stars, and Starvo encourages 4–5 star ratings to be posted on Google while routing 1–3 star feedback privately to the owner for follow-up.
Who is Starvo for?
Starvo is built for owner-operated local businesses — restaurants, cafés, hotels, salons, gyms, and clinics — who want a simple way to collect more public reviews and catch unhappy customers before they post a one-star review online.
How does Starvo work?
You print a QR code and place it on tables, receipts, or at checkout. A customer scans it, rates you 1–5 stars, and leaves a comment. Happy customers see a one-click link to your Google review page. Unhappy customers send private feedback to your dashboard so you can fix the issue first.
Is Starvo allowed by Google?
Yes. Google’s review policy requires that you must not selectively solicit positive reviews. Starvo shows the Google review link to every customer regardless of their rating — we just make it more inviting for the ones who had a great experience. This is fully compliant.
Isn’t this review gating?
No. Review gating means hiding the option to leave a public review from unhappy customers. Starvo never hides the Google review link — every customer at every rating sees it. We simply collect private feedback in parallel so owners can address issues directly.
Where should I place the QR code?
High-touch, end-of-experience spots: bottom of receipts, on the bill folder, near the exit, on table tents, or on the back of menus. The customer should encounter it right when they are forming an opinion.
Does each location get its own QR code?
Yes. Every location has a permanent unique slug and QR code. Scans are attributed to the right location so multi-location accounts can see per-location dashboards.
Will my QR code ever change?
No. Slugs are permanent so printed materials never break. If you rebrand a location, the slug stays — only the display name changes.
Can I delete a private review?
Yes. Private reviews live in your dashboard and you can delete them. Public Google reviews can only be removed by Google — Starvo cannot delete them on your behalf, but you can flag them through your Google Business Profile.
What about spam or abusive submissions?
Each location is rate-limited per IP to prevent flooding. Submissions are also screened for length and obvious spam patterns. You can mark any review as resolved or delete it.
Will Starvo support WhatsApp review requests?
WhatsApp review prompts and follow-ups are on the roadmap. The current MVP focuses on the QR + private/public-routing flow. If WhatsApp is critical for you, email us — that helps us prioritize.