Terms of Service

What Starvo Does

Starvo is a reputation management platform that helps businesses collect customer feedback via QR codes and manage their online reputation through AI-powered tools. Every customer who scans your QR code is offered the opportunity to share their experience on Google — regardless of their rating.

Google Review Policy Compliance

Starvo is designed to be fully compliant with Google's review policies. The Google review link is always visible to all customers. We do not filter which customers can access Google reviews based on their rating. By using Starvo, you agree to use the platform in a manner consistent with Google's guidelines.

Your Responsibilities

• Provide accurate business information during onboarding.
• Use Starvo for legitimate business purposes only.
• Not solicit, fabricate, or incentivize fake reviews.
• Comply with Google's review policies at all times.
• Keep your account credentials secure.
• Not attempt to circumvent rate limits or abuse the platform.

No Guarantee of Outcomes

We are honest about what we can and cannot control:

• We cannot force customers to leave Google reviews.
• We cannot guarantee specific rating improvements.
• Google may remove reviews for reasons beyond our control.
• Results depend on your actual service quality and customer experience.
• AI-generated replies are suggestions only — review before use.

Payments & Billing

• Free plan: $0/month with basic features, no credit card required.
• Paid plans: $9–$99/month, billed monthly via Lemon Squeezy.
• You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period — no partial refunds are issued.
• Downgrade takes effect at the end of the current billing period.
• Price changes will be announced with 30 days' notice.
• No refunds for partial months.

Account Termination

We may suspend or terminate accounts for:

• Violation of these Terms of Service.
• Fake, incentivized, or manipulated reviews.
• Illegal or harmful activities.
• Non-payment of subscription fees.
• Abuse of platform resources (spam, scraping, etc.).

You may delete your account at any time by emailing support@starvo.app.

Limitation of Liability

Starvo is provided "as is" without warranties of any kind. We are not liable for any indirect, incidental, or consequential damages arising from your use of the service. Our total liability to you shall not exceed the amount you paid us in the last 12 months.

Governing Law

These Terms are governed by the laws of the State of Delaware, United States. Any disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

Contact

Questions about these terms? Email support@starvo.app.