AI-drafted replies. You stay in control.
One click drafts a professional, empathetic reply to any review. You edit it, you send it. Works for private feedback, Google reviews, and apology/discount emails.
How it works
- 1. Open the review. Click any review in your dashboard.
- 2. Click Generate reply. A draft appears in seconds. The model uses the rating, the comment, your business name, type, and templates.
- 3. Edit if you want. The draft is editable. Tweak a phrase, change tone, or use it as-is.
- 4. Send. Send via email to the customer (private feedback) or publish to Google (when connected).
Why owners use it
- Speed. A reply in 10 seconds, not 10 minutes. Even at 2am.
- Consistency. Every reply sounds professional, even on a bad day.
- Empathy by default. The model is tuned to acknowledge the customer's experience before defending or correcting.
- Edits welcome. Customise any sentence — the AI is a starting point, not a finished product.
Monthly limits
Reply slots are a shared pool across AI drafts, manual replies, and template sends — including replies to your Google reviews. The quota is enforced per location and resets every month on your billing anniversary — the same day of the month your business started.
- Free: 20 replies / month
- Starter ($9): 50 replies / month
- Pro ($29): 500 replies / month
- Pro Max ($99): 2,000 replies / month
Common questions
What counts toward my monthly reply limit?
Every outbound reply counts: AI-generated replies, manually written replies, and template-based replies. Replies to Google reviews share the same pool. The limit is per location and resets every month on your billing anniversary — the same day of the month your business started. For example, a business created on the 16th resets its quota on the 16th of each month.
What is a customer scan?
A customer scan is a single submission of the review form by a customer. Loading the page does not count; submitting a rating does. On the Free plan you get 50 scan submissions per month — counted on the same monthly cycle as your reply quota, resetting on your billing anniversary day. Paid plans are unlimited.
What AI does Starvo use for replies?
Starvo uses Llama models via Groq for fast, low-cost generation. Replies are produced server-side using the review text, the customer’s rating, and your business type — never your private data outside that prompt.
Can I edit the AI reply before sending?
Yes. The AI draft appears in a text box and you can edit any line before sending it to the customer or posting it as a Google reply. Most owners send drafts after a 10-second review.
Are AI replies marked as AI?
No — the reply goes out as your business, the same as if you typed it. The AI is a drafting assistant, not a public-facing bot. You stay in control and edit anything before it’s sent.