Refund Policy

All sales are final — the Free plan is how you evaluate before you pay.

Last updated: May 23, 2026

The short version

Starvo does not offer product-regret refunds on paid subscriptions. The Free plan lets you evaluate the product. Money is returned only for a proven duplicate charge or incorrect amount, executed through Dodo Payments (Merchant of Record).

1. Summary

All sales are final. Purchases of Starter, Pro, Pro Max, and Enterprise subscriptions are non-refundable, except for the narrow billing-error cases below. This policy is part of theTerms of Service.

Free plan ($0): evaluate QR collection, private feedback, and AI reply drafts within Free limits — no card required.
Starter / Pro / Pro Max: billed monthly in advance via Dodo Payments; non-refundable for periods already billed. Cancel anytime to stop renewal.
Enterprise: custom contracts may specify different commercial terms in writing; otherwise this policy applies.

2. Subscriptions

Paid plans auto-renew until you cancel from the dashboard. Cancelling stops the next charge; paid features remain active until the end of the period you already paid for, then the account reverts to Free. We do not issue prorated cash refunds for unused days, unused reply quota, or unused scan capacity.

Upgrades take effect immediately on successful payment. Downgrades take effect at the next renewal so you keep what you paid for.

3. What We Do Not Refund

Change of mind, unused features, or deciding another tool fits better.
Unused AI / manual / Google reply quota or Free-plan scan capacity.
Cancelling mid-cycle (access continues to period end; no cash back).
Accidental purchases — evaluate on Free first.
Outcomes you hoped for (more Google reviews, higher ratings) — see Terms §11.
Using a bank chargeback as a substitute for this policy.

4. Billing Errors (Only Exception)

If you were charged twice for the same subscription period, or charged an amount that does not match the price shown at checkout, email support with your receipt or Dodo payment ID. Starvo will cooperate with Dodo Payments (Merchant of Record) to investigate. Corrections of proven duplicates or incorrect charges are processed by the MoR — this is not a product-regret refund and is not a guarantee that every dispute will be decided in your favour.

Contact:support@starvo.app— include the billing email and payment reference.

5. EU / UK Right of Withdrawal

Digital services

You normally have 14 days to withdraw from a digital-service contract. Under Article 16(m) of the EU Consumer Rights Directive (and equivalent UK rules), this right is lost once supply begins where you have expressly requested immediate supply and acknowledged the loss.By ticking the "I agree to the Terms" box at onboarding, you expressly request immediate supply of the Service and acknowledge that you lose your 14-day right of withdrawal once supply has begun.Any non-waivable consumer right under your local law continues to apply.

6. Chargebacks

A chargeback is not a refund under this policy. Contact support before disputing a charge with your bank so we can fix proven billing errors. Unexplained or fraudulent chargebacks may result in account suspension (read-only) until the dispute is resolved. Good-faith disputes after you contacted us about a billing error are not treated as Acceptable Use violations.

7. Tax & Merchant of Record

Prices on the pricing page are exclusive of applicable taxes. Dodo Payments, as Merchant of Record, calculates and collects VAT / GST / sales tax at checkout based on your billing address. Your Dodo receipt shows the full tax-inclusive amount charged. Refunds of tax follow the MoR's process when a billing-error correction is issued.

8. Contact & Related

Billing and refund questions:support@starvo.app. Privacy:privacy@starvo.app. Related:Terms·Billing·Pricing·Acceptable Use.

Disclaimer & Updates

These pages describe how Starvo operates as a product. They are not legal advice. We may update them; for material changes we notify signed-in users by email and/or post a notice on the site or in the dashboard. The date at the top of each page is authoritative.

Related:Privacy·Terms·Refund·Billing·Acceptable Use.